Delivery Policy
Return & Refunds
Cancellations & Changes
At Varma Iron & Steel we are proud to offer our customers transportation either on the same day or the next business day, under the following conditions:
Order Dates
Varma’s quick processing times, also implies we try to deliver your items quickly to you. Pending on the time of day and the proximity of your project location to us, we can try to facilitate same day delivery.
Our Company typically fulfills next day delivery, that is, should you order on Monday 2nd May, we would deliver on Tuesday 3rd May. Please note next day delivery only applies to business days i.e.: Monday through Friday delivery. We do not deliver on Saturday, Sunday or Public Holidays.
Should a customer wish to choose an alternative delivery date. Perhaps, Friday 6th May, we can certainly make arrangements to card your delivery for this future date. Customers are reminded that these delivery dates are not guaranteed as unforeseen circumstances may occur.
Next Day Delivery
- For orders placed within Trinidad, next day delivery usually applies [unless in cases of unforeseen circumstances]
- For orders outside of Trinidad, next day delivery does not apply.
- Next Day delivery service may not apply for orders confirmed after 2:30pm during business hours as we do require time to manufacture the order.
- In rare cases, certain custom orders may not meet our timeline for next day as a result the order maybe carded for the day after, etc.
- Next Day delivery does not include Saturdays, Sundays and Public Holidays.
Bulk Goods
For products exceeding lengths of 30 feet or for other larger scaled products, Varma Iron and Steel may not be able to provide transport for these items.
Free Transport Policy
We do not deliver to the following locations:
- Toco
- Mayaro
- Icacos
- Manzanilla
- Moruga
- Tobago (our policy is to deliver up to ports within Trinidad where goods are transferred to consumer via their own transportation.
Certain rural areas not listed are also considered no delivery zones. For further information please call 659-4008 or email us at [email protected]
What if I'm out when you try to deliver?
Customers are informed that someone must be on-site at the delivery address in order to received and sign for the goods. Customers are also informed that Varma Iron & Steel will not be held liable for goods that are requested to be left at the delivery site even if someone isn’t there to receive and/or sign for the goods. Varma Iron & Steel requires that the buyer or other authorized individuals to be present at the delivery site. It is here that the customer (or authorized individual) verifies and accepts the responsibility for ensuring that he/she has obtained the right amount of goods, quality, etc. If a customer is unable to receive the goods at the indicated location, the customer is asked to inform us, 24 hours prior to the scheduled delivery time and date.